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Clinic Handbook

PodiatryNZ Clinic Handbook

Based on the Quality Standard NZ8171: The Allied Health Standard. This training will give you access to the PodiatryNZ Clinic Handbook. The handbook provides a comprehensive guide to legislation and standards that underpin best practice in clinic management.

What is the Clinic Handbook?

It is a framework for the continuous quality improvement of the clinic and establishes the minimum requirements required under various legislations and regulations

  1. It is based on the Allied Health Standards handbook
  2. It has been developed over the past two years in conjunction with Quality consultants including the DAA Group
  3. It draws on the expertise of many members including the subject matter expert committee

Who this Clinic Handbook is for:


  • Registered Podiatrists who operate a business
  • Registered Podiatrists who are employees with responsibilities for management matters
  • Practice Managers
  • Registered Podiatrists must be members of PodiatryNZ

What is covered in Clinic Handbook?

The Clinic Handbook is built around the Allied Health Services Sector Standard NZS 8171:2005. The Standard was sponsored by ACC to encourage allied health practitioners governed by the registration authorities to implement a programme of continuous quality improvement.

NZS 8171 Allied health services sector standard promotes safety and consistency of service for consumers receiving services allied health service providers by specifying consistent dimensions of safety in terms of consumer-focused services, organisation management, pre-entry to services, service delivery, managing service delivery, and provision of a safe and appropriate environment.

The Standard does not give minimum legal obligations, but instead sets out quality standards for Allied Health Service Providers. The Clinic Handbook translates these quality standards into the podiatry context.

The Clinic Handbook is an overview of the entire quality process. It is provided in six parts that cover the entire client experience. Each section commences with an outcome, that outlines what the aims and the results required. This is followed by a brief overview before a sample policy. The sample policy is the ‘what we’re going to do’ to achieve the outcome. It is short and simple.

Following the policy are guidelines which explain why Podiatrists need to have the policy and how to do it. The guidelines are particularly helpful when tailoring the policies and procedures to suit individual clinics.

Throughout the handbook there are checkboxes and references which link through to relevant procedures, forms and checklists that can be used to help develop and implement policies into clinic systems.

This Clinic Handbook is useful for anyone who has ever needed to:


  1. Provide a health and safety risk management plan
  2. Prepare an informed consent form
  3. Undertake a patient satisfaction survey
  4. Create staff induction and employee management systems
  5. Review your patient complaints process