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Clinic Handbook

 

 

 

 

The Clinic Handbook encompasses quality frameworks, best practice standards and health and safety compliance needed to achieve clinical excellence and top of scope performance.


The Clinic Handbook is a tool that enables processes and standards to be consistently delivered to a quality standard. Built around the Allied Health Services Sector Standard NZS 8171:2005, the handbook assists podiatrists to meet the increasing need for demonstrated quality systems particularly those for funded services.


Our clinic handbook training has been delivered to over half of our membership. Some members have dipped into the content; others have started to implement a more robust quality system across clinics.

 

One practice group embraced the quality system approach to business wholeheartedly. Through hard work and dedication, Resonance Podiatry, achieved the ultimate goal, Certification to the Allied Health Standard. Certification is provided after a comprehensive third-party auditing process by a certified auditing authority.  

 

Clinic Handbook training is held annually in September.  If you are interested in finding out more about our Clinic Handbook training, please email us.

 

Here's what you will find in the Handbook:


Part 1 – Consumer Focused Services

Consumer Rights
Privacy and Dignity
Informed Consent
Māori Values and Beliefs
Individual Values and Beliefs
Customer Service Charter

 

Part 2 – Organisational Management

Governance
Legislation and Risk
Management
Human Resource Management
Quality and Risk Management
Complaints
Advertising and Marketing

 

Part 3 – Pre-entry to services

Consumer acceptance process
Client registration
Declining entry to services

 

Part 4 - Service Delivery

Service provision
Referrals
Timely and Appropriate Services
Client Assessment
Service Delivery Plan
Client Goals
Discharge/Referral Planning
Interventions
Involvement of other Providers
Post-intervention Support
Evaluation
Reviewing the Service delivery plan
Exit, discharge and transfer
Clinical emergency response

 

Part 5 – Managing Service Delivery

Client information management
Third Parties (Insurance Company, ACC)
Health Records
Consumer Guarantees Act 1993
Fair Trading Act 1986
Infection control management
Facilities and Equipment
Standard Precautions
Management of waste and hazardous substances

 

Part 6 – Safe and appropriate environment

Safe working practices
Essential security systems
Environment management
Facility specifications
Cleaning
Standard precautions